# Winna Help Center

> What can we do for you?

## English

### Account & Security

- [Changing Your Username on Winna](http://help.winna.com/en/articles/10430811-changing-your-username-on-winna.md): How to change your username on Winna.com
- [Lost Access to Account Email](http://help.winna.com/en/articles/10430895-lost-access-to-account-email.md): What to do when I lost access to my account email?
- [How to Set Up Two-Factor-Authentication \(2FA\)](http://help.winna.com/en/articles/10431111-how-to-set-up-two-factor-authentication-2fa.md): Activating 2FA on your account creates an extra level of security for your Winna account
- [How to Change Your Password](http://help.winna.com/en/articles/10431129-how-to-change-your-password.md): Find out how to change or recover your Winna account password
- [What Countries Are Supported?](http://help.winna.com/en/articles/13424351-what-countries-are-supported.md): Winna.com is available in 174+ countries worldwide. This article explains which countries are supported, what happens if your region becomes restricted, and details Winna’s official gaming license.
- [Winna Review | How to leave feedback and ratings for my account?](http://help.winna.com/en/articles/13671719-winna-review-how-to-leave-feedback-and-ratings-for-my-account.md): We value feedback from our users and encourage you to share your experience with Winna. Leaving a review helps us improve the platform, resolve issues faster, and maintain a transparent and trustwo...
- [Winna Scam | How do I protect my account from being scammed?](http://help.winna.com/en/articles/13671731-winna-scam-how-do-i-protect-my-account-from-being-scammed.md): We take user safety seriously. This article explains how to protect your account and how to recognise scam attempts that falsely claim to be associated with Winna.

### Payments 

- [Making a Deposit on Winna](http://help.winna.com/en/articles/10430751-making-a-deposit-on-winna.md): How to deposit safely on Winna.com
- [How do I Buy Crypto?](http://help.winna.com/en/articles/15959790-how-do-i-buy-crypto.md): What is Buy Crypto?
- [Deposit via Wallet or Exchange](http://help.winna.com/en/articles/15960277-deposit-via-wallet-or-exchange.md): What is Deposit via Wallet or Exchange?
- [Address Book](http://help.winna.com/en/articles/15960471-address-book.md): What is the Address Book?
- [Making a Withdrawal on Winna](http://help.winna.com/en/articles/10430796-making-a-withdrawal-on-winna.md): How to safely withdrawal funds from your Winna.com account
- [Acceptable Coins for Deposits and Withdrawals](http://help.winna.com/en/articles/10335429-acceptable-coins-for-deposits-and-withdrawals.md): Which are the available coins for deposits and withdrawals?
- [Acceptable Networks for Deposits and Withdrawals](http://help.winna.com/en/articles/15286206-acceptable-networks-for-deposits-and-withdrawals.md): What are the available networks for depositing and withdrawing cryptocurrency?

### VIP Program & Affiliate Program

- [The Winna VIP Program](http://help.winna.com/en/articles/10431169-the-winna-vip-program.md): Find out what makes our VIP program the best of the industry
- [The Winna Affiliate Program](http://help.winna.com/en/articles/10436117-the-winna-affiliate-program.md): Maximize Your Earnings with the Winna Affiliate Program
- [How to Find Your Total Wager Number from Other Casinos for VIP Status Match](http://help.winna.com/en/articles/10349624-how-to-find-your-total-wager-number-from-other-casinos-for-vip-status-match.md): Transfer your VIP status to Winna with your total wager from another casino. Here's how to find it on Stake, Shuffle, BC.Game and Roobet.
- [How to Disable Ghost Mode and Show Your Statistics on Stake, Shuffle, BC.Game, Roobet, and Rollbit](http://help.winna.com/en/articles/10353826-how-to-disable-ghost-mode-and-show-your-statistics-on-stake-shuffle-bc-game-roobet-and-rollbit.md): Many crypto casinos offer a Ghost Mode or similar privacy features that allow players to stay anonymous. However, for VIP transfer you may need to temporarily disable this mode. Here’s a step-by-st...
- [Winna Casino VIP Transfer - Overview](http://help.winna.com/en/articles/10436059-winna-casino-vip-transfer-overview.md): Bring your VIP status and we'll match it with exclusive rewards

### Rewards & Bonuses

- [What is Instant Rakeback and How Do I Claim It?](http://help.winna.com/en/articles/10495172-what-is-instant-rakeback-and-how-do-i-claim-it.md)
- [What is the Weekly Boost and How Do I Claim It?](http://help.winna.com/en/articles/10495209-what-is-the-weekly-boost-and-how-do-i-claim-it.md)
- [What is the Monthly Bonus and How Do I Claim It?](http://help.winna.com/en/articles/10495217-what-is-the-monthly-bonus-and-how-do-i-claim-it.md)
- [How to Redeem a Promo Code](http://help.winna.com/en/articles/10431142-how-to-redeem-a-promo-code.md): Information on entering a promo code on your winna account
- [What is the Free Bet and How Do I Get It?](http://help.winna.com/en/articles/11431374-what-is-the-free-bet-and-how-do-i-get-it.md): The Free Bet is a recurring reward at Winna, given every 30 days to VIP players based on your total wagering activity.
- [What Is the Pre-Monthly Bonus and How Do I Claim It?](http://help.winna.com/en/articles/13287631-what-is-the-pre-monthly-bonus-and-how-do-i-claim-it.md): The Pre-Monthly Bonus is an early monthly reward designed to give active Winna VIP players a boost before the regular Monthly Bonus is released. It rewards recent play and engagement and is availab...
- [What Are Free Spins and How Do I Claim Them?](http://help.winna.com/en/articles/13287690-what-are-free-spins-and-how-do-i-claim-them.md): Free Spins are a recurring VIP reward that allows eligible Winna players to spin selected slot games without using their own balance. This bonus is designed to give higher-tier VIP players extra va...
- [What Is the Quarterly Bonus and How Do I Claim It?](http://help.winna.com/en/articles/13287725-what-is-the-quarterly-bonus-and-how-do-i-claim-it.md): The Quarterly Bonus is a long-term VIP reward that recognizes sustained play and engagement over a three-month period.
- [What Are Reload Bonuses and How Do I Claim Them?](http://help.winna.com/en/articles/13287757-what-are-reload-bonuses-and-how-do-i-claim-them.md): Reload Bonuses are short-term VIP offers designed to reward recent play by giving eligible players additional bonus funds over multiple consecutive days.
- [What Is Lossback and How Do I Claim It?](http://help.winna.com/en/articles/13287775-what-is-lossback-and-how-do-i-claim-it.md): Lossback is a VIP protection reward designed to return a portion of your losses as a bonus, helping you recover and continue playing. Unlike standard bonuses, Lossback is directly tied to your net ...
- [What Is the Level Up Slider \(Winna Slider\) and How Does It Work?](http://help.winna.com/en/articles/13287808-what-is-the-level-up-slider-winna-slider-and-how-does-it-work.md): The Level Up Slider, also known as the Winna Slider, is a reward granted every time you level up in the Winna VIP Program. Each level-up unlocks a Slider Spin, giving you a chance to win prizes ins...
- [Winna Codes – How to Find and Use Promo Codes](http://help.winna.com/en/articles/13793169-winna-codes-how-to-find-and-use-promo-codes.md): This Help Centre article explains what Winna codes are, where to find them, and how bonus policies apply when redeeming promotions on Winna.
- [How to Use the $10,000 Daily Race](http://help.winna.com/en/articles/15054251-how-to-use-the-10-000-daily-race.md): The $10,000 Daily Race is a leaderboard competition where your wagers automatically earn race points. The more points you collect during the race period, the higher you rank, and the higher your po...
- [How to Use the $50,000 Weekly Race](http://help.winna.com/en/articles/15054339-how-to-use-the-50-000-weekly-race.md): The $50,000 Weekly Race is a leaderboard competition where your eligible wagers automatically earn race points throughout the week. The more points you collect, the higher you rank, and the larger ...
- [How to Use Challenges](http://help.winna.com/en/articles/15054381-how-to-use-challenges.md): Challenges are game-specific promotions where players compete to be the first to hit a required multiplier on a selected game. Each challenge has its own target, minimum bet, and reward.

### Winna Originals

- [How to Play Plinko on Winna](http://help.winna.com/en/articles/10436191-how-to-play-plinko-on-winna.md)
- [How to Play Limbo on Winna](http://help.winna.com/en/articles/10436236-how-to-play-limbo-on-winna.md)
- [How to Play Keno on Winna](http://help.winna.com/en/articles/10436256-how-to-play-keno-on-winna.md)
- [How to Play HiLo on Winna](http://help.winna.com/en/articles/10436321-how-to-play-hilo-on-winna.md)
- [How to Play Mines on Winna](http://help.winna.com/en/articles/10436343-how-to-play-mines-on-winna.md)
- [How to Play Dice on Winna](http://help.winna.com/en/articles/10436358-how-to-play-dice-on-winna.md)
- [How to Play Blackjack on Winna](http://help.winna.com/en/articles/10490383-how-to-play-blackjack-on-winna.md)
- [How to Play Coinflip on Winna](http://help.winna.com/en/articles/12081009-how-to-play-coinflip-on-winna.md): Coinflip is a fast and thrilling game of chance where you bet on the outcome of a coin toss.
- [How to Play TwentyOne on Winna](http://help.winna.com/en/articles/12081032-how-to-play-twentyone-on-winna.md): TwentyOne is a card-based game of chance inspired by the classic idea of hitting 21.
- [Max Bet and Max Win Limits on Winna Originals](http://help.winna.com/en/articles/12081068-max-bet-and-max-win-limits-on-winna-originals.md): Winna Originals games have specific maximum bet amounts and maximum exposure \(win\) limits. Here is everything you need to know.
- [Blackjack Original Rules](http://help.winna.com/en/articles/13225434-blackjack-original-rules.md): Learn about the Winna Originals Blackjack rules and payout table
- [How to Play Wheel on Winna](http://help.winna.com/en/articles/13225767-how-to-play-wheel-on-winna.md): The Wheel game on Winna is a fast-paced, luck-based game where you spin a wheel divided into multiplier segments and win based on where it lands. Below is a clear, step-by-step guide explaining how...
- [How to Play Pepe Tower on Winna](http://help.winna.com/en/articles/13225786-how-to-play-pepe-tower-on-winna.md): Pepe Tower is a step-based risk game where you climb a tower by selecting safe tiles while avoiding hidden traps. Each correct step increases your multiplier, while a single mistake ends the round....
- [How to Play CoinClimber on Winna](http://help.winna.com/en/articles/13341733-how-to-play-coinclimber-on-winna.md): CoinClimber is an exclusive Winna game built around risk management, timing, and partial cashouts. Instead of playing a single wager, you control multiple coins climbing toward higher multipliers —...
- [How to Play Roulette on Winna](http://help.winna.com/en/articles/13714339-how-to-play-roulette-on-winna.md): Roulette is a classic casino game based purely on probability. You place chips on numbers or groups of numbers, the wheel spins, and if the ball lands on your selection, you win according to the pa...
- [How to Play Slide on Winna](http://help.winna.com/en/articles/15215008-how-to-play-slide-on-winna.md): Slide is a fast-paced and highly rewarding casino game available on Winna, where you choose a target multiplier and try to cash in before the slide stops.
- [How to Play Goal on Winna](http://help.winna.com/en/articles/15850021-how-to-play-goal-on-winna.md): Goal is a football-themed casino game on Winna where every round plays like a penalty shootout. Pick your stake, choose where to shoot, and build your payout by scoring consecutive goals. The longe...

### Provably Fair & Responsible Gaming

- [Provably Fair](http://help.winna.com/en/articles/10430912-provably-fair.md): Understanding how our provably fair games work
- [Self Exclusion on Winna](http://help.winna.com/en/articles/10436161-self-exclusion-on-winna.md): How to Self-Exclude on Winna
- [Our Gaming License and Regulatory Information](http://help.winna.com/en/articles/12081182-our-gaming-license-and-regulatory-information.md): At Winna.com, we are committed to transparency, fairness, and operating under a fully regulated framework. Read for more information.
- [Provably Fair - Implementation](http://help.winna.com/en/articles/14594571-provably-fair-implementation.md)

### Casino Games

- [Winna's Max RTP Guarantee](http://help.winna.com/en/articles/10769417-winna-s-max-rtp-guarantee.md): Winna's Max RTP Guarantee ensures the highest RTP settings for all slots.

### Features

- [What is the On-Site Chat + Rain Feature?](http://help.winna.com/en/articles/11822537-what-is-the-on-site-chat-rain-feature.md): The On-Site Chat + Rain is Winna’s newest social feature - designed to let players connect, celebrate wins, and win rains every 30 minutes.
- [How to Ignore and Unignore Users in Chat](http://help.winna.com/en/articles/12081124-how-to-ignore-and-unignore-users-in-chat.md): Learn how to ignore users in our on-site chat and also how to unignore them again.
- [How to Use the Swap Feature?](http://help.winna.com/en/articles/13341768-how-to-use-the-swap-feature.md): The Swap feature lets you exchange supported cryptocurrencies directly on Winna, without leaving the platform or using an external wallet or exchange. It’s designed for speed, simplicity, and conve...
- [Winna Discord – How to Join the Official Winna Discord Server](http://help.winna.com/en/articles/13793082-winna-discord-how-to-join-the-official-winna-discord-server.md): This article explains what the Winna Discord server is, why you should join, and step-by-step instructions on how to download Discord and access the official Winna Discord server.
- [Winna Instagram – Official Winna Instagram Account](http://help.winna.com/en/articles/13793104-winna-instagram-official-winna-instagram-account.md): This Help Centre article explains how to find and follow the official Winna Instagram account, what content is shared there, and how to make sure you’re following the correct page.
- [Winna Telegram – Official Winna Telegram Channel](http://help.winna.com/en/articles/13793112-winna-telegram-official-winna-telegram-channel.md): This Help Centre article explains how to join the official Winna Telegram channel, what you’ll find there, and how to make sure you’re accessing the correct link.
- [Winna Twitter – Official Winna X \(Twitter\) Account](http://help.winna.com/en/articles/13793132-winna-twitter-official-winna-x-twitter-account.md): This Help Centre article explains how to find and follow the official Winna Twitter \(X\) account, what type of content is shared, and how to make sure you’re following the correct profile.
- [Winna Tech Leaders of Tomorrow Annual Scholarship](http://help.winna.com/en/articles/15626365-winna-tech-leaders-of-tomorrow-annual-scholarship.md): The Winna Tech Leaders of Tomorrow Annual Scholarship is a $1,500 scholarship for students in science, technology, engineering, math, business, finance, and related fields.