How Does Lossback Work?
Lossback is unlocked at Platinum VIP level and higher.
Eligible players can receive up to 25% of their losses back as a bonus.
The exact percentage depends on your VIP level.
Lossback is calculated based on net losses, not total wagers.
The bonus must be claimed manually when available.
Unclaimed Lossback bonuses expire.
Lossback is intended to soften downswings and provide continued play value, not to eliminate risk.
When Is Lossback Available?
Availability: Based on VIP level and loss period
Location: VIP Center
When Lossback is available, it will automatically appear in your VIP Center with the eligible amount displayed.
How to Claim Your Lossback
Go to Your VIP Center
Access the VIP section from your profile.Locate the “VIP Host” Section
Your eligible Lossback amount will be shown if you qualify.Click “Claim”
The bonus will be instantly credited to your account.
📌 Important:
Lossback is calculated on net losses only.
If you do not claim your Lossback before it expires, it will be forfeited.
Why Claim Lossback?
Recover Part of Your Losses – Up to 25% returned as a bonus.
Supports Continued Play – Reduces the impact of downswings.
High-Tier VIP Benefit – Exclusive to Platinum and above.
Time-Limited – Must be claimed before expiration.
Need Help?
If you have questions about Lossback calculations or eligibility, Winna’s support team can assist:
Email: [email protected]
Live Chat: Available on the website for real-time assistance
Check your VIP Center regularly to ensure you don’t miss any available Lossback rewards.