Winna

Lossback eligibility begins at Platinum VIP level and above.

Eligible players may receive up to 25% of their net losses back as a bonus.

Your VIP level determines whether you are eligible, while the percentage offered may vary based on factors such as your account activity and game preferences.

Lossback is calculated based on net losses, not total wagers.

Lossback is not credited or displayed automatically and must be requested through our Support team.

Approved Lossback bonuses may be subject to an expiry period and other applicable terms.

- Lossback eligibility begins at Platinum VIP level and above.
- Eligible players may receive up to 25% of their net losses back as a bonus.
- Your VIP level determines whether you are eligible, while the percentage offered may vary based on factors such as your account activity and game preferences.
- Lossback is calculated based on net losses, not total wagers.
- Lossback is not credited or displayed automatically and must be requested through our Support team.
- Approved Lossback bonuses may be subject to an expiry period and other applicable terms.

Lossback is intended to soften downswings and provide continued play value, not to eliminate risk.

___________________________________________________________

Lossback availability depends on your VIP level, net losses during the relevant period and an individual review of your account.

Reaching an eligible VIP level does not guarantee that a Lossback bonus will be available. Each request is reviewed individually, and the final amount or percentage may vary.

Contact Customer Support Reach out to our team through live chat or email.

Request a Lossback Review Let the agent know that you would like your account to be reviewed for Lossback eligibility.

Wait for Confirmation Our team will review your eligibility and confirm whether a Lossback bonus is available, along with the applicable amount and terms.

1. Contact Customer Support Reach out to our team through live chat or email.
2. Request a Lossback Review Let the agent know that you would like your account to be reviewed for Lossback eligibility.
3. Wait for Confirmation Our team will review your eligibility and confirm whether a Lossback bonus is available, along with the applicable amount and terms.

Lossback can no longer be claimed directly through the VIP Center. If you believe you may be eligible, please contact us so we can review your account.

Lossback is calculated on net losses only.

Eligibility begins at Platinum VIP level, but approval is not automatic.

The Lossback percentage is not determined solely by your VIP level.

Any approved bonus may be subject to wagering requirements, an expiry period and other applicable terms.

The final decision and amount are confirmed following an individual account review.

- Lossback is calculated on net losses only.
- Eligibility begins at Platinum VIP level, but approval is not automatic.
- The Lossback percentage is not determined solely by your VIP level.
- Any approved bonus may be subject to wagering requirements, an expiry period and other applicable terms.
- The final decision and amount are confirmed following an individual account review.

Recover a Portion of Your Net Losses – Eligible players may receive up to 25% as a bonus.

VIP Benefit – Available for review from Platinum VIP level and above.

Individually Reviewed – Eligibility and the percentage offered are assessed based on the account.

Time-Limited – Approved bonuses may need to be used before they expire.

- Recover a Portion of Your Net Losses – Eligible players may receive up to 25% as a bonus.
- VIP Benefit – Available for review from Platinum VIP level and above.
- Individually Reviewed – Eligibility and the percentage offered are assessed based on the account.
- Time-Limited – Approved bonuses may need to be used before they expire.

If you have questions about Lossback calculations or eligibility, Winna’s support team can assist:

Email: <a href="" rel="nofollow noopener noreferrer" target="_blank">support@winna.com</a>

Live Chat: Available on the website for real-time assistance

- Email: <a href="" rel="nofollow noopener noreferrer" target="_blank">support@winna.com</a>
- Live Chat: Available on the website for real-time assistance

Check your VIP Center regularly to ensure you don’t miss any available Lossback rewards.

Lossback is a VIP protection reward designed to return a portion of your losses as a bonus, helping you recover and continue playing. Unlike standard bonuses, Lossback is directly tied to your net losses over a defined period.

What Is Lossback and How Do I Claim It?

Back to Winna.com

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

What Is Lossback and How Do I Claim It?

How Does Lossback Work?

When Is Lossback Available?

How to Claim Your Lossback

Why Claim Lossback?

Need Help?